Terms and Conditions

These terms and conditions apply to contracts for the sale of
products on the website www.oleificioolma.it (the "Store”) made between Collegio Toscano degli Olivicoltori OL.MA. s.a.c., Montepescali Stazione (GR), Loc. Madonnino 3, Tax code and VAT number 00127960532 (“OL.MA.”) and the consumer (“Customer”).

The purchase of a product implies the full and unconditional acceptance of these terms and conditions of sale (“Terms and Conditions”). The Terms and Conditions will remain in full force and effect until varied and/or amended by OL.MA. Amendments or additions to the Terms and Conditions will take effect from the date of publication on the Store and will apply to all sales made from that
date onwards. The updated version of the Terms and Conditions is the one
published in the relevant section of the Store.

All products on sale have a guaranteed minimum 12-month expiry
period, from the date of purchase. If the expiry date is less than 12 months,
the Customer will be informed by e-mail when the order is confirmed.

1 - Scope of application

The Store offers the e-commerce of tins and bottles of olive oil and related products.

Sold-out products will remain unavailable until fresh stocks come in. If a
product has sold out, it is no longer available.

OL.MA. may accept Customer orders up to the quantities of product available.
Therefore, OL.MA’s acceptance of the Customer’s offer to purchase is subject to availability of the product. OL.MA. will inform the Customer immediately of any
unforeseen stock shortages due to excess demand or other reasons.

2 - Customer service

For information, please contact Customer Service:

- by sending an email to: info@oleificioolma.it with
‘Information about online store’ (‘Informazioni Negozio Online’) in the header

For technical and/or administrative issues, please e-mail info@oleificioolma.it indicating the type of request (e.g. 'technical
issue'), using the e-mail address you registered with and giving details of the

Complaints about sold products can be sent to:


Loc. Madonnino, 3

58035 – Montepescali Stazione


Please note: Products cannot be ordered by email.

3 - Method of Payment

The following payment methods are available:

Credit card:

When paying by credit card you will be redirected to the website
of Consorzio Triveneto. Payments are secure and made through SSL active
security systems. Credit card payments allow for faster fulfilment of orders.

Bank transfer:

If you choose to pay by bank transfer, once the order has been
placed you will receive an email containing details of the bank account to
which the transfer should be made. To speed up the fulfilment of your order,
you can send the order confirmation using the “Contact Customer Service” tab on your account page.

If you do not send the order confirmation to Customer Service, the order will
be fulfilled when the amount has been credited to our current account.

Cash on delivery:

Cash on delivery is only possible for addresses in Italy. You can pay the courier directly on receipt of the goods. In this case, a fee of € 8.00 applies.

The acceptance of cookies is essential when making any purchase or for
registering on this website.

4 - Prices

All prices are indicated in euros, inclusive of VAT. The prices
shown are those applicable at the time the order is registered. No difference
will be recognised if there is any reduction in the value of the order.

OL.MA reserves the right to update the prices at any time.

The costs of delivery are indicated on the Website.

5 - Acceptance of Terms and Conditions

The Customer's approval of the order implies the full and unconditional acceptance of the Terms and Conditions. To validate the order, the Customer must click on ‘Confirm’. OL.MA will send an email confirming receipt of the order proposal, to the email address given by the Customer. OL.MA will then send another email to confirm the order proposal. The contract is deemed to be formed when the Customer receives the confirmation of order.

6 - Delivery

The products will be delivered to the address given by the Customer at the time of purchase, provided that the details have been entered
accurately and all the information required to fulfil the delivery has been

Delivery times and hours:

- up to 5 working days for deliveries within Italy, by express courier

OL.MA. declines all liability for non-delivery and/or late delivery of the
goods due to non-operation or partial operation of the postal service and/or in
cases of force majeure, such as natural events, strikes, traffic congestion or
particularly busy periods.

If the type, quality or quantity of products delivered do not correspond to the order, the Customer can report any defects within eight (8) days of opening the box.

For overseas shipments, please contact our office.

7 - Right of cancellation

E-commerce sales are governed by Articles 47, 48 and 64 of
Legislative Decree 206/2005 (Consumer Code). The consumer has a legal right to
cancel the contract, return the products purchased and obtain a full refund
within 10 days of receiving the product.

The Customer can exercise the right of cancellation by sending written notice
by registered post or by telegram, telex, email or fax to the following

Collegio Toscano degli Olivicoltori OL.MA. s.a.c.

Loc. Madonnino, 3

58035 - Montepescali Stazione (GR)

Reference (the eight-digit order number you will find on the order confirmation)

Under Article 55 (2) of the Consumer Code, the Customer does not
have a right of cancellation in the following cases:

- the products were custom made or personalised, or due to their nature they
cannot be re-shipped, or they are highly perishable and subject to rapid

The Customer cannot exercise the right of cancellation if the
product is not intact, or if:

the original packaging is missing;

some parts of the product are missing;

the product has been damaged by the Customer.

The right of termination is reserved exclusively for consumers (individuals
buying the goods for purposes unrelated to their professional activity, trade
or business) and therefore it cannot be exercised by persons or legal entities
acting for purposes related to their profession or occupation.

7.1 - Post-cancellation returns

To return the goods after exercising the right of cancellation, the Customer has
ten (10) days from delivery of the product. Goods must be shipped to:

Collegio Toscano degli Olivicoltori OL.MA. s.a.c.

Loc. Madonnino, 3

58035 - Montepescali Stazione (GR)


Reference (the eight-digit order number you will find on the order confirmation)

The products must be adequately protected in their original packaging, in
perfect condition for resale (not worn, dirty or damaged by the Customer).

The sender bears the full cost and risk of returning the products.

Reimbursements must be made within 30 (thirty) days from the date on which
OL.MA receives the goods, after the Customer’s IBAN has been provided.
Reimbursement includes the purchase price of the products ordered and the
delivery costs incurred. It does not include the shipping costs for returning
the product, which are payable by the Customer. The reimbursement will be made in the form of a credit paid into the Customer’s bank account.

8 - Responsibility

All products conform to current Italian law.

Photographs and text are given as examples only and may differ from the
product. They are subject to change without notice. Therefore, OL.MA declines all liability for any errors deriving from illustrative photos or text.

OL.MA. may not in any case be held liable for any breach of contract in the
event of product shortages, unavailability, force majeure, faults,
interruptions, total or partial strikes affecting postal and transport services
and/or telecommunications.

9 - Intellectual Property

All the information indicated in the Store, all the brands displayed in the Store,
all the related software and/or technologies and all other parts of the
Websites are reserved and protected. The reproduction of trade marks and logos used in the Store is prohibited. The Customer also undertakes not to copy,
modify, translate, reproduce, circulate, sell, publish, promote or diffuse in
any other way, in any format whether electronic or otherwise, all or part of
the information present on the Store.

10 - Customer’s obligations

The Customer declares and warrants: (i) that they are a consumer as defined in Art. 3 of the Consumer; (ii) that they are over the age of majority; (iii) that the
details provided for the execution of the Contract are true and accurate.

11 - Privacy

Information required in accordance with Italian Legislative Decree 196/2003 (“Italian DataProtection Code”)

Collegio Toscano degli Olivicoltori OL.MA. s.a.c. takes the
protection of personal data very seriously. We therefore wish to inform you about the purpose, method and scope of the processing of your personal data, and inform you of your rights pursuant to Art. 13 of Italian Legislative Decree 196/2003.

In order to offer a customised service through our e-commerce site, Collegio Toscano degli Olivicoltori OL.MA. s.a.c. as the data controller is required to process some identifying details.

11.1 - Browsing data

During normal use, the computer systems and software procedures used on this Website will acquire personal data, the transmission of which is implicit in Internet communication protocols.

This information is not collected in order to be associated with the identified
data subjects, but by its very nature it may be used to identify users by means
of processing and matching with information held by the Data Controller or by third parties.

This data category includes IP addresses or the domain names of the computers
used by any user connecting with this website, the URI (Uniform Resource
Identifier) addresses of the requested resources, the time of such requests,
the method used for submitting a given request to the server, returned file
size, a numerical code relating to server response status (successfully
performed, error, etc.), and other parameters related to the user's operating system and computer environment.

The Data Controller can only use this data to extract anonymous statistical
information on the use of the website and to identify the pages visited most
often, so that content can be tailored for relevancy and to check the correct
functioning of the website. The data could be used to ascertain liability in
the event of possible crimes against the website.

11.2 - Cookies

Cookies are files which can be stored on your computer’s hard disk. This enables browsing and makes easier for you to use the website.

Cookies can be used to determine whether or not a connection has
already been established between your computer and our website. Only the cookie stored on your computer will be identified.

You can of course browse the website even without cookies. Most browsers
automatically accept cookies. You can avoid automatic registration for cookies
by selecting the option “Do not accept cookies”. For more information on how to
do this, refer to your browser instructions. Cookies already stored on your hard disk can be deleted at any time. Deciding not to accept cookies may limit the functions you can access on this website.

11.3 - Personal data

The personal data you provide will be stored on protected electronic media, processed with adequate security measures and may be associated or integrated with other databases.

The data and cookies received by you will be processed by Collegio Toscano
degli Olivicoltori OL.MA. s.a.c. only using the methods and procedures
necessary to provide you with the requested services.

The data will not be circulated but they may, where necessary to provide the
service, be disclosed to companies providing the technical or organisational
tasks on our behalf, necessary to fulfil the services you have requested.

The data may be used to perform statistical analysis, market research or for the sending of commercial information about the products and promotions of Collegio Toscano degli Olivicoltori OL.MA. S.a.c. and/or of third-party companies, but only with your express consent.

Providing your personal data is optional, except for data indicated as obligatory, in order to access the services offered. You as the data subject have the right to know at any time which of your personal data is being processed, and how. You also have the right to have the data updated, integrated, rectified or erased, request their blocking or object to their
processing. These rights are provided for in Article 7 of Legislative Decree 196/2003.

An up-to-date list of the Data Processors used to process the
data referred to in this policy can be obtained from the head office of
Collegio Toscano degli Olivicoltori OL.MA. s.a.c. at Località Madonnino, 3 -
58035 Montepescali Stazione (GR); you may exercise the rights referred to in
Article 7 7 of Legislative Decree No. 196/03 by sending an email to the same
Companies, or to the dedicated email address: info@oleificioolma.it.

In accordance with current legislation we therefore ask you to give consent to the
processing of your data, by checking the “Accept” box. This consent only
relates to the processing of data, apart from the data strictly necessary to
fulfil the operations and services requested by you at the time of giving
consent, as your consent is not necessary for these activities.

12 - Jurisdiction

This contract is governed by the laws of Italy. The language of this contract is
Italian. For any dispute, the Court of Grosseto will have jurisdiction.